Current situation of information technology application in medical service management at National Geriatric Hospital, 2017

Objectives: This study aims to 1) Describe the current situation of information technology (IT) application in medical service management at National Geriatric Hospital, 2017; 2) Examine the advantages and disadvantages of the process of information technology application in medical service management.

Subjects and Methods: The study subjects are information technology infrastructure, software’s users, and managers. A cross-sectional design was employed, using both quantitative and qualitative approaches. 

Results: National Geriatric Hospital had 2 servers, 135 computers, 77 printers with 5/8 software modules. Software modules met 6/7 technical requirements and achieved 63% - 95% of the content criteria. The biggest advantages were attention paid by hospital leaders and users’ awareness of IT importance. The challenges for information technology application in medical service management were lack of funding for IT, lack of IT staff and incomplete IT infrastructure.

Conclusion: The information technology infrastructure basically satisfed the requirements in management of medical examination and treatment. However, the IT system had not been systematically organized. All sub-criteria were still not qualifed. The benefts of information technology application in management of medical examination and treatment were highly appreciated by the users.
 

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