Inpatients’ experience and the associated factors: A cross-sectional study at Lung hospital, Son La, in 2020

Objectives: Medical facilities with an autonomous tendency always try to serve positive and pleasant experiences to improve the brand name, increase patient satisfaction and loyalty. A descriptive cross-sectional study was conducted on 245 inpatients at Lung Hospital in Son La province in 2020. To describe the current situation of the inpatient's experience at Lung Hospital in Son La province by 2020 and its related factors.

Methods: This was a cross-sectional study conducted on 245 inpatients at Son La Lung Hospital

Results: The study showed that the total score of inpatients’ experience ranged from 22 points to 57 points and the mean of it was 39.7 (6.13) points. Subject's experience scores were divided into 2 groups, the satisfied group accounted for 32.7% and the percentage of the unsatisfied group was 67.3%. As compared to men, a higher total score of women was (OR: 1.134; 95% CI: 0.284-0.997).  The urban area group’s score was 1,190 times higher than that of those who live in rural and mountainous areas (95% CI: 1,010 - 1,400). The middle-income group had more positive experience than the low-income group (OR: 1.180; 95% CI: 1.010 - 1.370).

Conclusions: Our research showed that gender, living area and economic condition affected the total score of inpatients’ experience at the Lung hospital.

File download

Related article

• Respiratory symptoms and some related factors in waste collection workers at 2 branches in Hanoi, 2017
• Inpatients’ experience and the associated factors: A cross-sectional study at Lung hospital, Son La, in 2020
• People’s access to information and the practice of COVID-19 prevention during the first lockdown period in Hanoi in april, 2020
• Acceptability of applying asthma action plan for asthma patients at a hospital in Hochiminh City, Vietnam: an implementation research
• Quality of healthcare services and its related factors among inpatients in Ho Chi Minh Oncology hospital in 2020
• Job satisfaction and its associated factors of preventive medicine workers in northern Vietnam
• Situation of microbiological contamination in bottled drinking water products and some influencing factors in Hau Giang province in 2020
• Quality of periodic health examination service for employees and associated factors at the New Port Medical Center, Ho Chi Minh city in 2020
• Social support and related factors among the elderly in Thuy Bieu ward, Hue city
• Self-reported social support at works among nurses and associated factors. Results from a cross-sectional study in a provincial hospital in 2020.
• Students who are both victims and perpetrators of physical violence at a private high school in rural North Vietnam: Prevalence and Socio-Demographic Correlates